On the Purchase Services page, select Details on Professional Direct Support for Microsoft 365 and complete your purchase. Go to the Subscriptions tab and select Add Products. Sign in to the Microsoft 365 Admin Center. Here's how you can buy Professional Direct Support: Professional Direct Support costs $9 per user, per month. How do I purchase Professional Direct Support? (500 is the maximum purchase quantity of Microsoft 365 ProDirect licenses required, per Microsoft 365 tenant). (500) Microsoft 365 ProDirect licenses are required to be purchased for this tenant. (125) Microsoft 365 ProDirect licenses are required to be purchased for this tenant.Ĭontoso’s Microsoft 365 tenant has (940) users licensed for Microsoft 365 E5. (20 is the minimum purchase quantity of Microsoft 365 ProDirect licenses, per Microsoft 365 tenant).Ĭontoso’s Microsoft 365 tenant has (100) users licensed for Microsoft 365 E3 and (25) users licensed for Microsoft 365 E5, for a combined total of (125) Microsoft 365 licensed users.

(20) Microsoft 365 ProDirect licenses are required to be purchased for this tenant. Examples of required Microsoft 365 ProDirect license quantity when purchasing:Ĭontoso’s Microsoft 365 tenant has four (4) users licensed for M365 Business Standard. The minimum purchase required is 20 seats, with a maximum of 500 seats. Licensing PoliciesĪ ProDirect license is required for every user within the Microsoft 365 tenant that Microsoft 365 ProDirect is purchased for. ProDirect for Microsoft 365 is only available for customers in these regions:Īdditional geographies will be added in the future to enable world-wide availability.

ProDirect support and benefits are used by customers and aren't transferrable. ProDirect is available in English only. Local language support will be available as demand warrants. ProDirect is unavailable for customers who purchase licenses through the Cloud Solution Provider (CSP) program.Ĭustomers under this program must acquire support through their channel partners. ProDirect for Microsoft 365 is available in Volume Licensing, Web Direct/Microsoft 365 Admin Center, and the Microsoft Customer Agreement (MCA).

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